Wednesday, May 17, 2017

5/17/2017 Meeting

Meeting led by Analisa


If you’re at the desk and not with a customer, answer the phone.

When you finish a task, look for other ways to help.

If you are shelving CDs/DVDs and notice they are unorganized, please reorganize.

Make sure to arrange Hold Bins so they are neat and organized.

Be familiar with all areas of the library.

Make your presence known in the kids area, especially if it seems as if the kids are not supervised by parents.

Look for ways to promote classes.

If you have ideas for displays, email Michelle.

All staff must be on the floor the last 30 minutes.

Summer Reading- Miss Jayla Parks

Summer Reading Program registeration begins June 1st!!
SRP Kickoff party Junse 2nd!!!

Library Card Applications - Monica

When listing parents' name do it in this order.

If you want to list parent's D.O.B, do so in the Note section in this format.
"P1 D.O.B__/__/____"
"P2 D.O.B__/__/____"

When a patron uses their TDL or TID and the current address is listed on their ID or DL then please check two marks on the application.

For Example:


If there is ever any changes that you believe should be made on the schedule please let Marcia know. 

Tuesday, May 16, 2017

5/10/2017 Meeting

Meeting led by Nagma
  • Maintain the morning schedule, by keeping the assigned task in mind
  • Please do not leave any library card applications in the front, or else they will be turned into Monica for grading
  • Please close all the windows on the front computer before leaving from the desk
  • Temporary hold is for 24 hours only. Please put a note on the book with a date when you put it in the front shelf
  • QLESS- New reservation system piloting tomorrow at our branch  that will allow to text in reservation to get in line
  • Missing - If you are doing holds and you do not find an item, please mark that item as missing so the patron can have a different copy from another branch 
  • No cellphone usage at the front desk/passport office - If there is an emergency, answer it in the backroom
  • Labels/changing from reference to circulation

5/3/2017 Meeting

Meeting led by Ghulam

-Ask for help or help other team members when needed
-Please follow the schedule and check frequently for any changes
-Log off from work flow and Smart money when leaving the desk
-Please remember to record stats numbers
-Please make sure all the returned items are checked in properly
-Kronos Punches (Be mindful of Kronos punches, expect an e-mail from the managers regarding this matter)

If customers wants to check In items and requests a receipt, please print check-in receipt and inform the customer about any items returned with late fees, items still out, and total dines and on the account.

Please check holds for customer by their library cards before sending them to Holds shelf. Hold items may not be there like expired holds, ILL items, hold may be at a different location or not even ready for pickup.

Please check your defensive driving course due dates in Talent Management system.
HPL ACE (Academic and continuing education) scholarship application deadline: Friday, May 5th

Handling Cash Registers – City of Houston has started to audit branches. Make sure you
-Ring up everything, for instance if you find .10 cents on floor, ring it up as book sale. No coins should be floating around anywhere. Make sure your smart money password is working. Two team members need to count the money at the end of the day; both parties should be verifying the money individually and signing off on that.  

Meeting Room Reservation
Exclusions: No personal events, No commercial meetings, No political, religious and fundraising meetings are allowed. When patrons call to ask about meeting room, first question to ask is “What is the purpose of the meeting room?”
Patrons can reserve 90 days in advance and do up to 6 reservations. (A form should be filled out for each request separately)

Introductory video “Communicating and collaborating with Microsoft office 365” is available in Talent Management System

If you have any question relating DVDs and CDs, ask Marjorie

Hold bins: Please make sure that outgoing holds are in their proper bins for delivery. All CEN and ILL items go in the left bin and all other items go in the right bins. Please remember to place all ILL AV items in bubble wrapped envelops. CMH goes to Central. 

Tagging Google Sheet: There is now a Google Sheet on our staff blog to record our tagging process. Please go over it to fill in the sections that you have completed. There is a section for “Date Completed” please fill in the best of your knowledge if previously completed.

HISD students, who come in with or without their Learning Link card, please look them up by their name or use the student ID number and print a barcode, and refer them to self-check-out. Just make sure that the barcode has a first initial of last name in front of the student ID number.
SLunch# Pin number: D.O.B

New volunteer schedule is on Alief schedule google sheets

SRP update – Jayla will be holding a training on Friday

Recycle bin near to donation books shelf? Display or crafts preparation around the assigned tables. 

4/26/2017 Meeting

Welcome back Viet!!!

When passport customers need to fill out a form, please direct them to the laptop bar or tables. Anywhere besides the book return area. 

Q-less is coming soon. Be aware of how we’ll answer the phone regarding passport questions.

The schedule is set up according to the chain of command. In the absence of a certain person, look at the schedule to see who’s the next person in charge down the line.

When doing book drop in the work area, please unload the book truck in the sorting areal never take them to the front.

Place items back into their proper place when it’s no longer in use. 
Flip Kits on hold, they need to go to CMH to be refurbished.

Never stamp/discard a subscription plan book (yellow). They need to be return to LMS Float. 

Pronounciator Introduction Webinar. Mandatory by May 1st. Find the link in the email from Marianne Lorio from March 2nd. Remember to sign the sheet to get your 30 minutes credit.

Creation of volunteer schedule. We all need to help them to stay focus and on task

Community profile on NL blogs.

Tagging sign up sheet for Alief.

Professional Development.

Team building Game. Lunch!

4/19/2017 Meeting

Meeting led by Isabel G.

When an AV ILL item is returned, please, use the envelopes provided, to secure and protect the material, before putting the item in the bin. The envelops are located in the first cabinet by the orphan books, if there are no envelops there then grab one from the storage room and write ILL on it before sending it out. 

DVD Collection:  all BIO have to be shelve based on the call number, same with any other DVD.

When doing bookdrop in the work area, please unload the book truck in the sorting area; never take them to the front.

Rita needs everybody’s help to create a list of most common questions/problems that our customers have when working on the computers: “how to print”, how to attach a document”. Send an E-mail to Ms. Rita by the end of this month 4/30

When finished a program, please put away all the materials that you have used, and make sure the book truck in place in sorting area

Pronunciation Introduction Webinar. Mandatory by May 1st. Find the link in the email from Marianne Lorio from March 2nd. Remember to sign the sheet to get your 30 minutes credit.

Please, follow the schedule and be at your assigned area promptly. Your coworker is waiting to be release and move on to the next task.

When taking a personal phone call, please be mindful to keep your voice low/move to another area, but most important, remember to be brief, and return to your assigned job.

The housekeeping lady is not coming today, please wash your dishes.
Never stamp/discard a subscription plan book (Yellow Label). They need to be returned to LMS Float. Yellow labels are subscription books from places like Barnes & Nobles and they need to be returned to ALIEF-FLOAT. 

In addition to the agenda Marcia talked about the Refugee event which will take place on Saturday April 22nd. We will be having Houston Chronicle covering our event, please refer them to our communication representative for any questions or comments. Marcia will be sending out an e-mail regarding this, so keep an eye out for it.

We will also be getting a Q-list feature, a system that will allow passport customers to get in line with their phone!  We should have everything ready to go by end of May.

4/12/17 Meeting

Meeting ran by Marjorie

1. Please place all magazines in the basket behind Isabel’s desk.

2. Remember that the laptop folder for check out place in the middle cabinet with the DVD’S.

3. When a DVD case is returned empty and you enter the information please enter the name of the DVD and the barcode number.

4. Answering the telephone, please don’t let it ring more than twice.

5. When you receive the mail would you place the items on Isabel desk?

6. On Friday we should set up the meeting room for passports the last hour so we will have everything together on Saturday and not rush.

7. We need to build a relationship with everybody to have an excellent team in the work place. 

Marcia Discussed: 
Leadership Institute Program - Marcia will be out this Monday for the leadership graduation.
HPL Opportunities - Please let Marcia know if you are applying for a position so she can prepare you.
Last meeting of the month - April 26th, Team building exercises, and celebration!

Happy birthday Mo and Isabel!

Weekly Update 4/4/2017- 4/11/2017

Pizza will be ordered for our staff meeting this week, Wednesday, April 12th 2017.

Our last staff meeting this month will be planned as a Team building activity – Please let me know who would like to plan this, if I don’t get volunteers I will nominate team members, this will also be where we celebrate our library Appreciation day and lunch will be provided.

Welcome back Alex, you were missed!!

Marjorie will be hosting the staff meeting this Wednesday, April 12th, please remember to find out from the team their agenda items and present to me for review, thanks. 

Marcia has successfully completed the Leadership Institute Program and will be graduating on April 17th 2017. Patrick was in attendance at Marcia’s presentation on Workforce and Organizational development.  Marcia will be sharing with you more about the program at a future staff meeting.

On Saturday, April 22, 2017, from 10 am to 12 noon, we will piloting the Living Room @ HPL with our, Books, Bikes, & Buddies series, see additional info in brackets below.  Major Kudos to Jayla for all her work on this!!
(Welcome to your neighborhood Living Room! Join us over coffee and tea to welcome 35 refugee children and their families to Alief, as they arrive on new bikes that were gifted from the community! Get to know these families, and learn more about the refugee resettlement process. Come and enjoy activities, conversations and international foods for all ages.) 

On April 4th, started our Open Job Lab series workshop in collaboration with WorkForce Solutions and AliefISD at Elsik high school. Isabel Veloz and Iqra have been working on this.

New programs that will be starting soon at Alief RL.

Rita will start a series of technology workshops for the Alief Team starting the first Friday in May, she will be addressing issues that we primarily face when assisting patrons.
Analisa will be starting various writing classes, including classes geared towards adults and children, she will also be piloting an ESL program over the summer for children and teens.
My-Van will be starting her Senior Karaoke in June.
Isabel V. will begin her classes in May.
Monica will be launching two programs in June. 

Please see below the list for hosting a staff meeting, if there are any conflicts please let me know, thanks.

Marjorie    04/12/2017
Isabel  G.  04/19/2017
Ghulam    05/03/2017
Nagma     05/10/2017
Analisa      05/17/2017
Michelle    05/24/2017
Alex           06/07/2017
Isabel V.    06/14/2017

If you believe that I have left any updates off or if you have an item to add, please let me know, respond separately or stop by the office, thanks.